Your most frequently asked questions answered to help you on your car buying journey
The health and safety of our customers and dealer partners is a top priority for us at this time. findandfund is fully open for business online - you can search for your car online, research your purchase and obtain a finance agreement. If you'd like to visit a dealership in person, we suggest you get in touch with them beforehand, and check the Government advice and restrictions in your local area.
In light of various Government restrictions across the UK, some showrooms may be closed. You may still be able to buy online and MotoNovo will continue to process both new and in-flight finance applications. Please contact your dealer directly to find out more about what they can provide.
Here’s more information…
Are dealerships open?
Various Government restrictions across England, Scotland, Northern Ireland and Wales may result in dealerships being temporarily closed, so please email or call the dealership to find out more information. Showrooms in some areas of the UK will be open, but may be operating different hours or using an appointment only service - please call or message any dealers directly in advance of visiting them.
Even if their opening hours are different or their showrooms are closed, many dealerships will be operating online and have stock on findandfund. Contact the dealership via email or phone to find out more information on how they’re operating and how they're facilitating sales.
Can I buy a car at the moment?
You can search online and obtain a finance agreement, but depending on your location, lockdown may affect your ability to safely collect the vehicle. Please read our article on distance buying and speak to the dealership directly about their sales process. You can also search on findandfund and apply for a finance agreement online through MotoNovo Finance.
Is it safe to buy a vehicle online?
You should only buy from trusted sellers or dealerships and ensure you carry out the right checks before making a purchase. We have two articles that you might find helpful:
Can I get the vehicle delivered?
findandfund does not operate a delivery service, but each dealership may have their own home delivery service available.
Will you be offering distance buying and how does it work?
This will be on an individual dealer basis and we have a guide to distance buying here. The health and safety of our customers is a top priority and we only work with trusted dealers. Many of our dealer network will be open and supporting customers to buy cars at a distance should they want to.
Will the dealerships be carrying out extra cleaning and taking social distancing measures once they reopen?
Dealers will take an individual approach to this but the Prime Minister has announced new rules for COVID-19 in England saying employers will need to prove they meet a new safety standard, dubbed "Covid secure". HSENI has published a risk assessment template to support this Covid-Secure principle and dealerships will need to complete this. For more information on what specific dealer partners are doing, take a look at their website and social media pages.
I have a new finance agreement; what happens if my finances are impacted by coronavirus and I can’t pay?
If your finance agreement is with MotoNovo and you are worried about making future payments, please visit the support page. If you have finance with another lender or bank, please contact them directly.