Your most frequently asked questions answered to help you on your car buying journey
The health and safety of our customers and dealer partners is a top priority for us at this time. While showroom and customer forecourts are closed, findandfund is open for business. You can search for your car online, research your purchase and obtain a finance agreement. In some cases, dealerships will operate a distance selling model and deliver your car to your home in line with social distancing rules – please contact your dealer directly to find out more about what they can provide. Here’s more information…
Are dealerships open?
Dealer showrooms and forecourts are temporarily closed during lockdown. However, many dealerships will still be operating online and have stock on findandfund. Contact the dealership via email or phone to find out more information on how they’re operating.
Can I buy a car at the moment?
You can search online and obtain a finance agreement, but lockdown may restrict your ability to safely collect the vehicle. Please read our article on distance buying ready for when the dealerships reopen. You can also search on findandfund and apply for a finance agreement online through MotoNovo Finance.
Is it safe to buy a vehicle online?
You should only buy from trusted sellers or dealerships and ensure you carry out the right checks before making a purchase. We have two articles that you might find helpful:
Can I get the vehicle delivered?
findandfund does not operate a delivery service, but each dealership may have their own home delivery service available.
Will you be offering distance buying and how does it work?
This will be on an individual dealer basis and we have a guide to distance buying here. The health and safety of our customers is a top priority and we only work with trusted dealers. Many of our dealer network will be open to supporting customers to buy cars at a distance should they want to.
Will the dealerships be carrying out extra cleaning and taking social distancing measures once they reopen?
Dealers will take an individual approach to this but the Prime Minister has announced new rules for COVID-19 in England saying employers will need to prove they meet a new safety standard, dubbed "Covid secure". HSENI has published a risk assessment template to support this Covid-Secure principle and dealerships will need to complete this. For more information on what specific dealer partners are doing, take a look at their website and social media pages.
I have a new finance agreement; what happens if my finances are impacted by coronavirus and I can’t pay?
If your finance agreement is with MotoNovo and you are worried about making future payments, please visit the support page. If you have finance with another lender or bank, please contact them directly.